Customer Service

We are here to ensure that your shopping experience at the Lowville Producers Cheese Store is satisfying and friendly.If you have any trouble ordering online and would like to ask a question or place your order via telephone, please call: 315-376-3921 or e-mail us at: info@gotgoodcheese.com.

Ordering:

Ordering on-line is convenient and safe using our secure shopping cart. All credit card information is collected using a SSL Secure Server. If you do not feel comfortable shopping through our website, please print out an order page and send it with your payment. We accept MasterCard, Discover, Visa, American Express.

We also accept checks, money orders and cashiers checks. If you would like to pay by check or money order, simply print out your order from the checkout area when you have completed all the information and mail it with your check or money order to:

Lowville Producers Cheese Store

7396 Utica Boulevard

Lowville, New York 13367

Benefits of An Online Account:

When you sign up, your information is held in a secure database. Each time you “Login” your information is retrieved so that you do not have to re-input your “Ship To” & “Bill To” information. We will offer unadvertised discounts and specials throughout the year, that by signing in, you automatically will receive.

Gift Wrapping:

Although we do not offer gift wrapping, all of our products are shipped in a unique patterned gift box and gift card containing the message of your choice.

Sending Multiple Gifts:

Purchasing more than one gift is not a problem. During “Step 1″ of checkout you have the opportunity to split up items that have more than 1 in the basket, and during “Step 2″ of checkout you have the opportunity to “Add an additional shipping address”. You may add has many addressess as you would like and we will save them for future use. After you have added any addresses, simply select addresses you would like to ship each product. You may also have up to 4 different gift cards. You may also place individual orders, but please note that each order will require a different charge to your credit card.

Privacy Policy:

The Lowville Producers Cheese Store respects the privacy of visitors to our website. We only collect information that is pertinent to offering our customers the best in quality and service. We do not collect personal information from you, unless you voluntarily provide it to us. We do not sell the names or addresses or any personal information about our customers to third parties. We seldom use cookies, and when we do, it is only for the collection of statistical information to enable us to meet the needs of our customers.

Shipping:

Please note: Orders placed after 12/16, will not be guaranteed to arrive by Christmas.

Your order is normally shipped Monday or Tuesday of the week via UPS or USPS.

Shipping is available for the Continental USA Only:

Gift Certificates:

Gift certificates are currently unavailable online.